Frequently Asked Questions

• Once you register as a user, you can post a health query to seek answers from health experts. Health experts who see your query will respond with an answer to your query.

• Try it yourself now, Ask a doctor online?

When posting a health query to doctors, make sure you have provided enough details for them to understand your problem.

• Details of the symptoms
• Current treatment and medications details
• Your gender, age, height and weight.
• Attach photos or medical reports if any.

Of-course you can post a health query for FREE. But your query must be with less than 160 characters and you cannot attach any files with it.

1. Post your health issue with the date and time you want a phone/voice consultation with the Doctor.
2. Pay the consultation fee.
3. A Doctor whose speciality matches with your query will pick up your consultation request and you will be notified through an SMS and EMAIL.
4. Be ready at the time mentioned in the appointment schedule to receive the consultation call.

P.S. You would receive a call from our voice room +1-754-217-2601 that will connect your call with the Doctor. Do save this number in your phone as 'icliniq voice room'.

It is extremely easy to use. Get Started Now => Book for Phone/Voice Consultation NOW !

• Click on "Doctors" menu in the home page and choose a doctor of your choice to whom you wish to book a video consultation and click on 'Book a Video/Online Consultation'.
• Post your health issue and chose a date and time slot available from the doctor's schedule
• Pay the consultation fee using debit card, credit card or internet banking.
• Be ready at your computer at the time mentioned in the appointment schedule.
• You will receive a link and when you click on the link your consultation will begin.

P.S.

 You would require a web camera to do a video consultation and good internet connectivity for uninterrupted call clarity.

It is extremely easy to use. Get Started Now

1. If you are a health expert please do sign up with us and submit your profile to us.
2. Once your profile is activated after stringent verification, you can see a section called "Health Queries" in your account. You can reply to any queries, where you are expertised with, Or else you can leave it for other health experts to provide the answer. 
3. Please make sure that, you do not answer a query if you do not know the answer. The user who asked the query might click on "not-satisfied" button and this could affect your ratings.

• The money you earned would reflect on your icliniq dashboard as "Wallet Balance". .

• The user pays the money to icliniq through our payment gateway vendors. The vendors transfer the money to us once in 7 days i.e. a payment cycle of 7 days. We follow the same payment cycle with you for every Rs.1000 for Indian doctors or USD 50 for Non-Indian doctors.

• We would process the transaction to you if your earnings fall in the payment cycle of 7 days. If your earnings do not fall in the current payment cycle and fall in the next payment cycle, we would process it accordingly.

All registered doctors in icliniq will be listed in the icliniq.com's doctors page. Patients will search and find doctors by speciality. The display order of the doctors in this page will depends on whether the doctor has an active schedule in icliniq, and they have a profile photo updated; and the rest are listed in random order.

Patients who visit your profile page will post health queries directly to you.

Write good and niche articles and attract more visitors to your profile. icliniq's media team too will promote your articles and bring more visitor to your profile.

• A virtual hospital is an icliniq within icliniq. The features on icliniq.com + lot of extra features are provided for Virtual hospitals.
• The concept of virtual hospitals is to create an ecosystem of personalized pages for doctors or health experts with their Clinic or Hospital.
• Virtual Hospital Package comes with Electronic Medical Records for Practitioners and Hospitals.
  
• Signup a Virtual Hospital package for your Clinic Now
  

Virtual hospital package comes at a very nominal cost. Check out it on our Virtuial Hospital Pricing page

Register for a virtual hospital at https://www.icliniq.com/practice-management-solution and get practise management solution for your hospital.

The additional features(modules) of Virtual hospital apart from what is available on icliniq are :

• Intelli-bill system for Billing and accounting - Create bills in downloadable format with your logo in minutes. (NO NEED TO BUY SEPARATE BILLING SOFTWARE FOR YOUR HOSPITAL OR CLINIC)

• Maintain database of bills. No need to store it in your computer or hard disk or any storage device

• Send the bills to anyone in an email on the click of a single button

• Edit your bills

• Store the health/medical records of your unregistered patients also.

• Appointment management system

• Appointment reminder system (SMS and email) - You can add appointments and type your patient's mobile number. He/she will automatically get an SMS immediately and also half an hour  before the appointment intimating to visit your clinic

• Store health records for unregistered users

• All the above features are for patients who do not even have an icliniq id

• A website for yourself. Example : mnp.icliniq.com , arooj.icliniq.com

• Google maps are integrated thereby making it easy for your patients to find you.

• Publish news and events on your virtual hospital.

• Individualized Query system : When your patient visits your virtual hospital online and posts a query. It will be displayed in your doctor profile alone and not to any other doctor on icliniq or any other virtual hospital.

• Lead generation benefits from icliniq : We constantly do marketing of icliniq which will benefit you and queries posted by you from icliniq will also be shown to you.

• Multiple doctor profiles and health expert profiles can be added to your virtual hospital.

• ECOSYSTEM of virtual hospitals : When your virtual hospital becomes really popular, other doctors on icliniq could request to be an affiliate of your virtual hospital. When they do this, queries posted in your virtual hospital or they could get leads due to the fame of your brand. You can work out the commercial terms with him or her.

• We would pay you the money earned through queries or consultations by your affiliated and you would pay him accordingly.

• Intelli-reception system for doctor profiles with just your phone acting as receptionist: Anyone can book direct appointment with you with just a simple SMS by texting icliniq LS to 56767. This would list your slots in a subsequent SMS. Then  they can book the appointment by texting icliniq BK .

• With intell-reception system, your mobile phone & icliniq account are synced.

• Yes. You can download your data in excel format from your virtual hospital control panel. Also we have options to upload your existing records in bulk through excel sheet

• Other virtual hospital or doctors can not not view or access your data. Only you and your front-desk staff can access your data.

1. We feel that the word 'patient' is a bit negative and we always want to be positive because being positive helps one have a good health.So for the sake of explanation, USER means someone who wants his/her health query answered or want to have a consultation with a health expert.
2. YES. Registering at icliniq as a 'user' or 'doctor' is totally free of cost.

• For video consultations and health queries, 29 percent of the doctor's earning is taken as icliniq platform fee.
• For phone consultations, 50 percent of the doctor's earning is taken as icliniq platform fee.

All doctors on icliniq.com are rated by patients who participate in any of the services with a doctor. That is, whenever a doctor answers a health query and after every phone/video consultaiton the patient will rate the doctor.

Absoutely. We at icliniq appreciate the doctors and hospitals who wish to work for social causes (through icliniq) and we provide the platform (of icliniq) for free of cost to them. They should not charge any money from the targeted users (For example - People in less privileged areas, old-age homes, orphanages, natural calamity victims, etc) as well. Doctors and hospitals with social motives, please email to [email protected] for more information.

Yes. All your data is totally secure with icliniq. We use high grade security with SSL encryption.

We may occasionally distribute discount or FREE coupons and Cashback offers through our various coupon partners such as PayTm, CouponRani, CouponzGuru, CouponChaska, CouponMonster, CouponDunia and etc..

You can apply the coupn code on the payment page, where the option to redeem is available.