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Why do I still have acne and scars despite treatment?

This Premium Q&A, reviewed and published, features a real conversation between an iCliniq user and a physician.

Patient's Query

Hello doctor,

I have acne and acne scars, and I have tried many skincare products. About a month ago, I visited a dermatologist who prescribed a Sebo cleanser for acne-prone and oily skin. I do have oily skin, especially on my nose, which becomes quite oily when I wake up; however, I do not get acne there.

Most of my acne appears on my cheeks, where the skin is currently red and has developed pitted scars. I also maintain a healthy diet, including fruits, and drink plenty of water, but I have not seen significant improvement so far.

Please help.

Thank you for your guidance.

Answered by Dr. Misha Saghir

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

Hi,

Welcome to icliniq.com.

I read your query and can understand your concern.

Thank you for contacting iCliniq and expressing your concerns.

I realize how upsetting it may be to live with acne and acne scars at such a young age. Your description suggests that you have post-inflammatory erythema and pitted acne scars. Because you have previously taken Isotretinoin and other drugs, your acne was probably moderate to severe. When such treatments are stopped, acne might return if a good maintenance plan is not followed.

At this point, the major goal is to keep new acne from emerging, as scars cannot heal well while acne is active. I will develop a treatment strategy to help you control both active acne and acne scars.

Skincare routines:

  • Use a mild, non-foaming cleanser twice daily (morning and night).

  • Apply a non-comedogenic moisturizer such as Physiogel AI Sensitive.

  • To prevent pigmentation, use a broad-spectrum sunscreen with an SPF(sun protection factor) of 60 or higher every day.

For aggressive acne or marks:

  • In the afternoon, apply 1 percent clindamycin gel to the afflicted regions.

  • Apply a pea-sized amount of Adapalene 0.1 percent gel to the entire face in the evening, followed by a moisturizer, five days per week.

  • On the other two evenings of the week, apply a pea-sized dollop of Azelaic Acid 20% cream in the same way.

  • Adapalene and Azelaic Acid should not be used on the same night since they can cause dryness. Adapalene, as a topical retinoid, will help reduce active acne, but Azelaic Acid will help improve pigmentation and acne scars.

  • Please stick to this regimen for three to five weeks, and you should see a considerable change in your skin.

I hope this alleviates your fears. Your opinion is much appreciated and allows us to provide better patient care.

Medically reviewed by iCliniq medical review team
Published At March 6, 2026
Reviewed At March 10, 2026

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

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Companion

Acne and Scars Treatment Companion

How it works

Acne and scars can be frustrating. This section helps you understand common causes, effective skincare, and treatment options to manage your condition.

1

Acne
Scars

2

Skincare
Basics

3

Targeting
Active

4

Pigmentation
Scars

5

Treatment
Regimen

6

Important
Considerations

Medication Safety Notice

Medications should be taken after consulting a physician. The dosages will be prescribed by the physician. Do not alter, start, or stop medications without consulting a healthcare professional.

This information is based on general medical guidance. It is not a substitute for professional medical advice; consult a qualified clinician.

Always consult a doctor before taking medication; self-medication carries serious health risks. Take exact prescribed doses, and never start, change, or stop treatment without medical supervision.

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

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