HomeAnswersDermatologyallergenI have been using an acne care kit, but my skin is all damaged. Please help.

How to manage allergic reactions to skincare products?


The following is an actual conversation between an iCliniq user and a doctor that has been reviewed and published as a Premium Q&A.

Medically reviewed by

iCliniq medical review team

Published At December 7, 2023
Reviewed AtDecember 19, 2023

Patient's Query

Hi doctor,

I am 17 years old and I am using an acne care kit. But my skin is damaged. I used home remedies like hot water, salt water, and ice water massage in my face. But my face is very rough. Please help me.

Thank you.


Welcome to icliniq.com.

I read your query and can understand your concern.

I have gone through the image provided from your end (attachment removed to protect the patient's identity). The products have caused a chemical reaction and led to allergies on your skin along with skin damage. Usually, the skin heals by itself but may take time. During this period it is also advised to avoid any other skin care products and any other home remedies (except ice application) till your skin heals.

I suggest the following treatment:

1. Lycor 1% cream (Hydrocortisone cream). Use a very very thin layer of this cream on the affected area at night only. Use for a maximum of two weeks and stop.

2. Any moisturizing cream in case of extreme dryness.

3. Tablet Cetirizine 10 mg - consume one tablet one hour before going to sleep at night daily for one week. Do not go out or drive after consuming this tablet as it is sedative.

4. Do not pick or peel off any dry patches, it will go on its own.

5. Do not apply any other products or face washes till they heal.

6. Drink at least 2.5 liters of water daily so that it heals faster and there is enough hydration.

7. Consume more fruits, vegetables, and honey daily.

8. In case of severe swelling, direct consultation at a casualty is advised for taking Avil and hydrocort injections so that the swelling calms down very quickly.

Do not worry. It will take time to heal and therefore be patient. Avoid using the products again. For any new products being tried in the future, please test a small patch of the product on your wrist or behind the ear area and keep it on for 12 hours if no allergies like redness, pain, itching, peeling, and swelling are noted, then they can be considered using.

I hope this helps you.

Thank you.

Same symptoms don't mean you have the same problem. Consult a doctor now!

Dr. Sandhya Narayanan Kutty
Dr. Sandhya Narayanan Kutty


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