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How to get rid of pimples and dandruff in my 12 y/o daughter?

This Premium Q&A, reviewed and published, features a real conversation between an iCliniq user and a physician.

Patient's Query

Hi doctor,

My daughter is 12 years old. She just attained puberty. She has very dark hyperpigmentation and pimples. For about one year now, she has had bad dandruff as well. I want her to have clear skin and dandruff free scalp.

Please help.

Answered by Dr. Misha Saghir

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

Hello,

Welcome to icliniq.com.

I can understand your concern.

Thank you for reaching out and for being so attentive to your daughter’s health. I completely understand your concern as a parent. Early puberty can bring visible skin and scalp changes that are worrying for both parents and children. The reassuring news is that what your daughter is experiencing is very common at this age and, with gentle and consistent care, is very manageable.

This is due to puberty. Around 11 to 13 years of age, hormonal changes begin to stimulate the oil glands and pigment-producing cells of the skin. Increased oil (sebum) production leads to pimples and dandruff, while hormonal stimulation of melanocytes causes darkening of the face, neck, forehead, and sometimes underarms. At this age, the skin is also more sensitive and reactive, so marks tend to look darker and last longer.

Facial pimples at this age are usually mild to moderate pubertal acne and respond well to gentle treatment. The dark hyperpigmentation seen on the face, neck, or around the mouth in pubertal girls is commonly due to hormonal influence, sun exposure, mild friction from clothing or scarves, and post-acne marks. The safest approach at her age includes strict daily sunscreen use, azelaic acid to help both acne and pigmentation, and regular use of a gentle moisturizer to reduce skin irritation. Bleaching agents and strong steroid creams should not be used.

If pigmentation is mainly over the neck or body folds, doctors may later consider screening for insulin resistance, but this is not routinely required at 12 years unless there is obesity or very rapid progression. For management, I am giving you step-by-step management for acne and the scalp.

For the face, give her a gentle, simple, refreshing face wash, day and night, to remove excess sebum and dirt. Then apply a non-comedogenic moisturiser to manage the skin barrier. For a pimple, apply Clindamycin 1 % gel in the morning after moisturizer in active acne only.

In the evening, apply a pea-sized amount of 15 Azelaic acid, which will help manage pigmentation, acne, marks, and texture. Apply moisturiser after it to avoid dry skin. Follow this routine for 6 to 8 weeks to see visible improvements. Severe dandruff at puberty is most often seborrheic dermatitis, caused by increased activity of scalp oil glands.

For the scalp, switch her shampoo to Ketoconazole and Zinc Pyrithione, which will help to manage her dandruff. Use it for 3 to 4 weeks, and then after control of dandruff, use it just once a week for maintenance and regular shampoo on other days.

If you want to apply oil, you can use it twice a week, just use it 30 minutes before the shower, and do not prolong because it can lead to further dandruff. Most importantly, please be reassured that these changes are puberty-related and not permanent. Early, gentle care helps prevent scarring and long-term pigmentation.

Children’s skin is delicate, so over-treatment should be avoided, and emotional support is just as important.

I hope it helped with your query. Please share your valuable feedback to improve patient care.

Thank you.

Patient's Query

Hi doctor,

Thank you for your reply.

Could you please prescribe a face wash and moisturizer? Even before puberty, she had pigmentation, even from mosquito bites. Her elbows and ankles are rough and dark, and her palms are also rough. I was initially told that this was due to her asthma and that it would gradually improve, but nothing has changed. I am really worried, as she is losing her confidence.

Please help.

Answered by Dr. Misha Saghir

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

Hi,

Welcome back to icliniq.com.

Thank you very much for your valuable feedback and for providing all the details along with the picture (attachment removed to protect the patient's identity).

Given your daughter's sensitive skin and her history of dust allergies, she is experiencing atopic eczema. This condition makes her more prone to pigmentation and rough, dark patches on her elbows, ankles, and palms. The goal is to calm inflammation, repair the skin barrier, and prevent further irritation, rather than using harsh creams or scrubs.

For cleansing, she should gently use a mild soap on her body, and one of the following gentle face washes: a gentle cleanser, a 2 % Niacinamide cleanser, or a gentle wash. Cleansing should be limited to twice daily using lukewarm water, avoiding scrubbing or rough towels.

For moisturizing, you have several options to choose from, including daily moisturizing lotion, body cream, moisturizing cream, ceramide moisturizer, and vitamin moisturizer. It is recommended to apply these products generously twice daily, immediately after bathing, while your skin is still slightly damp. This helps lock in moisture and prevent dryness. Additionally, you can apply petroleum jelly to particularly rough areas, such as elbows, ankles, and palms, after showering and at night for added hydration.

Consistency, gentle care, and emotional support are key; atopic-prone skin heals gradually, and with patience, the pigmentation and dryness can significantly improve. Encouraging her confidence while keeping the routine simple will help ensure the best results and prevent flare-ups.

Her skin will improve after she turns 18, as atopic dermatitis typically gets better with age. Until then, protection and moisturization are essential for managing her condition.

To manage her dust allergy and prevent relapses, please avoid using wool, switch to pure cotton clothing, avoid pets, and refrain from using harsh soaps and body washes.

I hope this information helps with your query. If you have any further questions, feel free to ask; I would be happy to guide you.

Thank you.

Medically reviewed by iCliniq medical review team
Published At May 3, 2026
Reviewed At May 3, 2026

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

Same symptoms don't mean you have the same problem. Consult a doctor now!

Education:

MBBS

Professional Bio:

Dr. Misha Saghir, MBBS, FCPS (Dermatology Resident) • Clinical Dermatologist & Tele-Derm Specialist • Experienced in skin, hair, nail, and cosmetic concerns • Expertise in acne, pigmentation, eczema, psoriasis, vitiligo, melasma, infections, skin hair and nail disorders • Former General Practitioner with 2 years in government healthcare • Provides evidence-based, patient-centered online consultations • Practical treatment plans with clear guidance and follow-up

This doctor is not available for online consultations on the platform anymore.

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