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How long will my eyes stay sore after using eye ointment?

This Premium Q&A, reviewed and published, features a real conversation between an iCliniq user and a physician.

Patient's Query

Hello doctor,

I was prescribed Hylo Night and Carbomer by the hospital, but my doctor's pharmacist changed both to Xailin Night and Xailin Gel. After using Xailin Night just once, my eyes became very sore and painful, so I stopped using everything and went back to the doctor's pharmacist. A different member of staff then changed the prescription to Hylo Tear and Hylo Night.

Hylo Tear is a regular for me, and I used Hylo Night for the first time last night. It was definitely better and quite soothing, but my eyes are still incredibly sore.

How long will it take for them to return to normal?

Please help.

Thank you.

Answered by Dr. Ayyala Somayajula Sai Sudha Meghana

Education:

MBBS

Professional Bio:

Dr. Ayyala Somayajula Sai Sudha Meghana is a medical graduate with one year of clinical internship experience across various specialties including dermatology, family medicine, gynecology, ophthalmology, ENT, urology, and preventive care. She is trained to manage a wide range of conditions—from common concerns like skin and hair issues, PCOS, infections, and fatigue to chronic diseases such as diabetes and hypertension. Her approach is practical, empathetic, and patient-centered, focused on helping you understand and safely manage your symptoms.

This doctor is not available for online consultations on the platform anymore.

Hello,

Welcome to icliniq.com.

I have gone through your query and understand your concern.

Based on your history, it sounds like you experienced a sensitivity or mild allergic reaction to the Xailin Night ointment (White soft paraffin, liquid paraffin, and wool alcohols (Lanolin)), which can occasionally happen due to individual differences in tolerance to preservatives or specific components in eye preparations.

It is reassuring that you have since stopped the offending product and switched back to Hylo Tear (Sodium hyaluronate) and Hylo Night (preservative-free eye ointment containing vitamin A (Retinol palmitate), liquid paraffin, and white petrolatum), both of which are well-tolerated and preservative-free, and you have already noted some improvement.

However, since your eyes are still very sore, likely, the ocular surface is still inflamed or irritated from the initial reaction, and recovery can take from several days up to two weeks, depending on the severity of the response and how dry or sensitive your eyes were beforehand.

Continue using Hylo Tear regularly, at least four times daily or as prescribed, and Hylo Night at bedtime to promote healing and restore the tear film. Avoid rubbing your eyes, stay hydrated, and consider using a cool compress to reduce discomfort.

If the soreness does not gradually improve over the next five to seven days, or if it worsens, such as increased redness, vision changes, discharge, or light sensitivity, you should go for an in-person review to rule out any persistent inflammation, infection, or corneal involvement.

I hope I have answered your question.

Let me know if I can assist you further.

Thank you.

Medically reviewed by iCliniq medical review team
Published At April 8, 2026
Reviewed At April 9, 2026

Education:

MBBS

Professional Bio:

Dr. Ayyala Somayajula Sai Sudha Meghana is a medical graduate with one year of clinical internship experience across various specialties including dermatology, family medicine, gynecology, ophthalmology, ENT, urology, and preventive care. She is trained to manage a wide range of conditions—from common concerns like skin and hair issues, PCOS, infections, and fatigue to chronic diseases such as diabetes and hypertension. Her approach is practical, empathetic, and patient-centered, focused on helping you understand and safely manage your symptoms.

This doctor is not available for online consultations on the platform anymore.

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Education:

MBBS

Professional Bio:

Dr. Ayyala Somayajula Sai Sudha Meghana is a medical graduate with one year of clinical internship experience across various specialties including dermatology, family medicine, gynecology, ophthalmology, ENT, urology, and preventive care. She is trained to manage a wide range of conditions—from common concerns like skin and hair issues, PCOS, infections, and fatigue to chronic diseases such as diabetes and hypertension. Her approach is practical, empathetic, and patient-centered, focused on helping you understand and safely manage your symptoms.

This doctor is not available for online consultations on the platform anymore.

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