iCliniq Logo
HomeAnswersCosmetologycosmetic induced acne

Why did my daughter, 24, get face marks after using a cream?

This Premium Q&A, reviewed and published, features a real conversation between an iCliniq user and a physician.

Patient's Query

Hello doctor,

This query is for my girl. She is 24 years old. She recently went for an interview and applied a branded cosmetic cream. Her skin tone is fair and extremely sensitive. Overnight, she got ridiculous marks on both sides of her face. Please find attached the images.

Now, those marks are not brightening, and she works in the retail industry and faces clients all day. She desperately wants to get rid of them due to her work profile and an upcoming party. Currently, she uses an Acne-aid bar twice a day (in the morning and before bed).

I was prescribed to use Biluma, which I passed on to her. She is applying it twice or thrice a day. However, it has parabens, and that is a concern for me.

What is the best we could do to clear her skin?

Hello,

Welcome to icliniq.com.

I have seen the attached images (attachment removed to protect patient identity). Before applying the cream, did she have acne on her cheeks? Does she have a habit of picking the pimples with her nails?

The reason I ask is that there is post-inflammatory hyperpigmentation, which can be post-acne. The application of cream alone will not lead to this.

I hope this helps you.

Thank you.

Patient's Query

Hello doctor,

Thank you for the reply.

She had better skin with few marks, though. Please find the attached image. She is extremely scared of pimples with or without pain, and I have warned her not to touch her face. So, pricking would be impossible.

She will never do it. I spoke to her. She confirmed she had applied the BB cream, then compact and lipstick.

Currently, her routine post this incident is as follows. In the morning, she washes her face with Acne-aid. If it is sunny, she uses a sunscreen lotion and Biluma over the spots. If it is not sunny, she uses only Biluma. After lunch, she uses wet wipes, then Biluma. At night, she repeats the morning routine before sleeping.

Hello,

Welcome back to icliniq.com.

Biluma cream is a depigmenting cream. She can apply it to the pigmentations. But it will take a few months for it to start showing any visible results. Since she has an event coming up, I would advise you to visit a dermatologist so that laser procedures like spot-peels or spot-lasers can be performed.

Creams cannot penetrate the deeper levels of skin, whereas the above-mentioned procedures can help reduce pigmentation. They will give faster and better results. She can continue using sunscreen, but the facewash can be changed to a mild facewash of any good brand.

I hope this has helped you.

Please feel free to reach out to me again if you have further queries.

Thank you.

Medically reviewed byDr. K. Shobana

Published At September 11, 2017
Reviewed AtOctober 16, 2025

Same symptoms don't mean you have the same problem. Consult a doctor now!

Listen to related tracks in our music library

Ask your health query to a doctor online

*guaranteed answer within 4 hours

Disclaimer: No content published on this website is intended to be a substitute for professional medical diagnosis, advice or treatment by a trained physician. Seek advice from your physician or other qualified healthcare providers with questions you may have regarding your symptoms and medical condition for a complete medical diagnosis. Do not delay or disregard seeking professional medical advice because of something you have read on this website. Read our Editorial Process to know how we create content for health articles and queries.