I have an eye infection for more than a week and eye drops did not help. Why?

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From your history, it is looking like infection only as you said. It is associated with cold also. Can you send me an image of your eye so I can guide you more precisely? If needed we can add medicines also.

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Since how long you are using drops?

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For me, it is looking conjunctivitis. Drops you are using are perfectly fine but this will take minimum of two weeks to recover and maybe your other eye will also get infected in a few days. If it occurs start putting the same drops in the other eye also if any symptoms develop. Continue the same drops for another two weeks then we will see. Meanwhile, if you will develop fever or any other kind of symptoms you should consult your physician. As you know this is an era of COVID-19 so we cannot take risk.

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You should do cool compression with ice or ice pack whichever is available, 4 times a day on both eyes.

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No, it is conjunctivitis so you should do with ice or any cool compression, and not with hot water. Do not rub your eyes and try to avoid touch. Clean your clothes, bed sheet, pillow cover by your self and separately in a separate bucket. Avoid close contact with family members for a few days. As it is infective others can also develop from you. Take care of these things and you will be fine.