I had a bad reaction to a face hair removal cream. What to do?

Hello doctor,

I am a 21-year-old female, who weighs 123.46 Ibs and I am 5'38" tall. I have had a bad reaction to the cream that I used on my face. The cream is a hair removal cream designed to be used on your face. I did a patch test on my arm (as instructed in the product instructions) and had no reactions after 24 hours, so I proceeded to use it on my face. It tells you to leave it on for 3 to 10 minutes (not exceeding 10 minutes). I checked after three minutes and decided to leave it on for a further 30 seconds, as I could not see that it was doing anything. My face started to feel like it was burning, and I could see small red dots forming on my face. I carefully removed the product and saw that the red dots were bleeding. The product was actually removing small chunks of my skin. The areas where I applied the cream were left red raw. I made sure my face was completely rid of the product and applied ice, soothing creams, and coconut oil. The redness went down after a few hours, and the pain continued until I went to sleep (but has gone down a lot since then), but the red marks remain. I do not have sensitive skin, and I have never had a reaction like this in the past. Can you please confirm, from the pictures attached, that the product has caused these reactions? What can I do to help these wounds on my face to heal properly?